Return Policy

Return Policy

Thank you for shopping at Minnie Cherry! We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, we offer a full money-back guarantee for all purchases made on our website. You may return it for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS/REFUNDS

You are eligible for a full reimbursement of your purchase. You can return unopened items in the original packaging within 30 calendar days of your purchase with receipt or proof of purchase. After the 30-day period, you will no longer be eligible and won’t be able to receive a refund.

 

EXCHANGES

Only damaged/defective goods are eligible for exchange. In any circumstance where you consider that a product is defective or damaged, contact us immediately with the details of the product and the defect. Upon receipt of the returned product, we will fully examine and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. We will send you a replacement product if found eligible.

 

CANCELLATIONS

If you cancel your purchase within 24 hours, we will give you a refund unconditionally. Otherwise, you will have to wait for your order to arrive before you can send it back to use for refund.

 

SALE ITEMS

Refund only applies to regular priced items. We do not offer refunds for items that are on sale.

 

EXCEPTIONS

Some items are non-refundable and non-exchangeable. These items include:

 

  •         Items purchased through retailers
  •         Incorrect products purchased
  •         Damaged products through customer handling

 

SHIPPING

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

If you have any additional questions concerning our return policy, feel free to contact us here or email us at hello@minniecherry.com.